Job Detail

Walkin - Senior Executive/ Executive- Customer Experience - 18- Oct - SpiceJet

Date Posted:Oct 17, 2021

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
    Fresh
  • Gender:
    No Preference
  • Degree:
    Graduate / Under Graduate
  • Apply Before:
    Oct 19, 2021

Job Description

Dear All,


SpiceJet invites energetic and enthusiastic candidates to join them for the position of Executive /Senior Executive - Customer Experience in Customer Experience our Department on Monday, 18th October'21, from 9:00 am to 10:00 am.

.

Designation : Executive /Senior Executive - Customer Experience

Department: Customer Experience

Educational Qualification : Graduates (Any stream) Only

Job Location : Gurgaon

 

Job Description :

 

  • Proactively attend all the queries, complaints, requests across the company's social media platforms
  • Raise issues to the concerned teams and follow up for resolutions
  • Proactively and continuously keep the customer and stakeholders informed about the status of the problem
  • High level of individual discretion to ensure customer satisfaction and business success
  • Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
  • Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
  • Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Required Skills :

 

  • Good command over English Language, ability to effectively communicate information in written format
  • Customer service experience of at least one year
  • Working knowledge of platforms like Facebook, Twitter and other modes
  • Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
  • Should be smart, witty and innovative writing skills
  • Willing to work in shift 24*7 shift.


Eligibility Criteria : 18 -27 yrs


Interested candidates may walk- in with their updated resume at the below mentioned interview and venue details:


Date: 18-October-21 (Monday)

Time: 9:00AM to 10:00AM

Venue: SpiceJet Ltd.,

Building No. 323,

Udyog Vihar Phase 4,

Gurugram -122016


Regards,

Human Resources

 

 

Disclaimer:

It has come to our notice that certain miscreants are illegally representing themselves as employees/ associates/ agents/ consultants of Spice Jet, and using its name to make employment offers for consideration. The General Public is hereby cautioned and advised that Spice Jet Ltd. has not authorized any Person, Agent or Agency to take interviews, offer employment or issue offer/ employment letter for and on behalf of Spice Jet Ltd. Any person approaching such unscrupulous person(s) for job/employment with Spice Jet Ltd. for consideration shall do so at their own risk, cost and consequences. Spice Jet will not accept liability in any circumstances for any loss and/or damage resulting from these unauthorized offer(s) or advertisement(s). Spice Jet will also take such legal action as may be deemed appropriate against such unauthorized advertisements / persons. General Public is advised to approach Spice Jet Ltd directly for any information on employment / recruitment vide email [email protected] & [email protected]

RoleEmail Support

Industry TypeBPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryNon Voice

Education

UG :Any Graduate

PG :Any Postgraduate

Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

SpiceJet’s mission is to become India’s preferred low-cost airline, delivering the lowest air fares with the highest customer value, to price sensitive customers.We hope to fulfill everyone’s dream of flying! With India's economic... Read More

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