Job Description

The WMS coordinator  will provide functional and technical support to Warehouse Operations team. This role provides day to day support for operations.

Principle Accountabilities:

• Study and Understand current warehouse processes and WMS system processes
• Conduct a gap analysis between existing and proposed WMS system changes, identify business requirements and effectively communicate business needs to business analyst and developers
• Ensure business processes and requirements are accurately captured in the business requirement specifications.
• Manage the scope, organize customer requirements, track status of project deliverables, and manage connections between multiple levels of scope details
• Serve as a functional user to define site requirements for layout and design of site databases.
• Support WMS enhancement projects implementation and roll out.
• Coordinate with appropriate teams to resolve system issues. Ensure WMS and Interface issues are being identified, addressed, and resolved in a timely manner. 
• Support day to day user activities, write technical documents for super users and create training manuals.
• Liaise with Operations staff to maximize system efficiencies. 
• Provide regular communication to site Operations and internal departments regarding operational issues, process flows, customer requirements, department specific issues, etc. Include analysis, insight, and recommendations.
• Investigate and recommend new technologies and information systems appropriate to the PDC. Will be working with system providers to obtain costs for system enhancements.
• Provide support for WMS application which includes after hours support, incident support,
• Understand error messages, identify data errors, and resolve common processing errors.
• Investigates system problems, finds root causes, and develops solutions
• Explore and roll out new WMS functionalities and configuration changes that could improve warehouse operation's efficiencies Develop standardized and ad hoc operations, management, and/or functional reports. 
•        Analyze and resolve data transfer issues between WMS, Interfaces and SAP. Implement procedures to minimize system errors.
• Train the site staff on using warehouse management system (WMS) and serves as subject matter expert on WMS logic and functionality.
• Monitor system performance; perform maintenance and backups as needed.

Key Skills / Qualifications:

• Strong knowledge of database tools such MS SQL Server, SSIS, SSRS, T-SQL, etc
• Experience with ERP, CRM, WMS systems is a plus.
• Knowledge of web service architecture, data modelling experience, functional knowledge of a programming language
• Functional knowledge of Replenishment systems, and fulfilment processes are required.
• Must have knowledge of warehouse operations and freight/logistics optimization.
• Strong analytical skills required
• Strong Skills in project management and cross-team communication
• Strong interpersonal skills (communication, presentation, issue management)
• Strong verbal and written communication skills required
• Experience with scope management
• Strong Programming Skills, good knowledge of querying tools.
• Strong problem-solving and analytical ability.
• Excellent planning, time management, collaboration, decision making, and organization skills.
• Ability to develop and document processes and procedures.
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism. 
•   Knowledge of Microsoft office, especially Excel and MS Access
  
  

Expected Educational Qualifications Level:

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

 Expected Years of Experience

2 Years’ Experience in Warehouse Management System required 

Skills Required

• Interpersonal Skills