Job Description

To direct and control all departmental activities on shift, act as point of contact and plan the availability of resources / equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.

JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

Plan

• Works with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards.
• Reviews the flight schedule and ensures that the resource plan is aligned to the work demand.
• Forecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.

 Deploy

• Deploys resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.

Lead

• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Guides and leads Department Team Leaders to deliver the required services as per the shift requirements.
• Discuss the shift challenges with the team and briefs on expectations and plan of action.
• Execute
• Updates and maintains the AHM data within the Weight and Balance Systems for both EK, FZ and selected OAL on a shift basis.(Load Control Specific).
• Provides on-job training to the Load Control Department on the Weight and Balance Systems. (Load Control Specific).
• Initiates any Incident reports that are related to Load Control software to be presented to the vendor for investigation. (Load Control Specific).
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Acts as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner.
• Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Communicates regularly with key stakeholders to provide them updates on department activities on shift.
• Coordinates regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are provided.
• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost.
• Develops the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.
• Takes immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager Dnata Operations through the deployment of resources on the shift for airside operations.

Knowledge/Skills:

• Bachelor’s degree or Diploma in business administration / aviation / ground handling / customer service.

 Experience & Qualifications:

• Bachelor Degree: 4-6 years of experience in aviation/ ground handling/customer service
• Diploma: 6-8 years of experience in aviation/ ground handling/customer service
• UAE driving license (for airside based roles)
• Load Control (Load Control Specific)
• Preferably First Aid trained
• Advanced understanding of airlines customer service product (specific airport related requirements) and Industry regulations for the assigned work area
• Advanced understanding of the aviation terminology
• Advanced Customer Management Skills
• Advanced Communication Skills
• Advanced Safety Awareness Skills
• Proficient Supervisory Skills
• Proficient Planning and Organizing Skills
• Proficient Writing Skills
• Proficient IT and Computer Literacy Skills
• Additional to Airside Operations- Airside Centre of Excellence (ACE)
• Advanced understanding of the usage of AACS (Airport Activity Control System), BELT (Baggage Excellence and Location Tool) and RTC (Real Time Control)
• Advanced understanding of Airline Requirement and Customer SLAs
• Proficient understanding of the Turnaround Process
• Basic knowledge of weight and balance
• Advanced understanding of the usage of AACS (Airport Activity Control System), and RTC (Real Time Control)

Safety Sensitive Role:

Yes

Leadership Role:

No

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Skills Required

• Commercial Aviation