Job Description

Responsible to develop, analyse and maintain medium and short term plans (staff and equipment) & rosters for the assigned business area in line with business plans, strategy & Service Level Agreement (SLA) . Apply statistical and optimisation methods to develop what-if scenarios that supports management with decision making and strategic policy formulation to serve customer airlines in an innovative & cost effective manner.

Job Accountabilities

• Facilitate all the activities relating to the manpower and equipment budgets in the various departments of the business area, during the annual budget process.
• Conceptualise, develop and empower line managers on resource deployment rules keeping in view business plans, strategy & specific service level agreements with customer airlines. Transform/model these rules in the resource management system. Influence and interact with process owners and department heads for effective implementation of redesigned rules and processes.
• Formulate and apply mathematical modelling & statistical analysis and other optimizing methods to develop and interpret What-if scenarios. Recommend the impact on resources and Key Performance Indicators (KPI) in line with business operating strategy to the business units. Challenge where required to optimise the resource plans for increased efficiencies.
• Outline optimised master rosters for all operative volume related resources of business based on agreed roster rules & load factors due seasonal schedule change. Present the optimised roster solution along with full roster report (like roster coverage, under coverage, roster efficiency) to senior management, keeping in view the maximum utilisation of existing resources and ensuring necessary service levels are met within defined roster rules. Highlight areas of variation on resource requirement.
• Evaluate resource requirement/business cases prepared by department for additional /replacement resources keeping in view the yearly budget Plan, KPIs and other parameters. Recommend the optimum resource requirement in order to obtain senior management approvals for the business.
• Develop expertise in Resource management system and associated tools to enable its usage in various planning scenarios.
• Evaluate feedback from Real Time Control (RTC)/statistics reports on engagement rule variations and utilise information to review and recommend revised engagement standards. This will help in an optimised plan-deliver-review cycle.
• Prepare and maintain all regular/adhoc reports pertaining to KPI, short and long term manpower status/requirements, engagement rules and master rosters on a weekly, monthly or annual basis in order for senior management to make informed resource and manpower related decisions.
• Plan, lead, organise, and facilitate project teams to improve engagement standards for all business units across the business in conjunction with other functions in Business Support.

Qualifications & Experience

Qualifications, Knowledge and Skills:

• Degree or Honours (12+3 or equivalent) in Industrial engineering or scientific discipline.
• Minimum of 5+ years experience in Engineering Planning
• Experience in the fields related to Resource management and scheduling, including BPR, Method Study, Work Measurement, operations Research. If the experience is in the airline or airport services industry, and/or as Industrial Engineer responsible for Work-Study, Industrial Engineer/Business Process Re-Engineering, experience may be relaxed by two years.
• Industrial Engineering qualification including development of all relevant techniques. System user training required on INFORM suite.
• Strong analytical ability and diagnostic and problem solving skills;
• Effective communication and negotiation skills;
• Creativity and lateral thinking.
• Systematic documentation of project reports/systems and processes.
• Well versed with the knowledge of standard PC packages including; Spreadsheet (MS-Excel),Word Processing (MS-Word) Computer Graphics (MS-PowerPoint) and Project Management (MS-Projects), etc.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Skills Required

• Problem Solving
• Negotiations